Contact Technical Service

 

Hours:

Technical Support business hours: Monday- Friday 8:00 AM-7:00 PM EST

Pre-arranged After-Hours Technical Support: For customers who need to speak with a factory technician after regular business hours or on weekends, we can pre-arrange a time with you when live phone support can be available. To request After-Hours Technical Support, click here to provide the details of your support request and to schedule your appointment with one of our NICET certified technicians. We request 12 hours notice to respond to your message.

Phone:

1-800-627-3473 to speak to a technician
e-mail Technical Support questions to tech support.

Canada Technical Support

Phone:

1-800-778-9958

email:

firelite.tech.canada@honeywell.com

Download the RMA Repair Form

Download the RMA Warranty Request and Restock Form

If you should have a problem installing any Fire-Lite product, please contact Technical Service.  Use the contact tab on this page for relevant contact details.  If Technical Services directs you to return the product, download and complete the RMA Request form.  Provide as much detail about the problem as you can, and be sure to include the technical support ticket number on the request.  Please place the completed form in the carton with the product and return it to your place of purchase.

Product Improvement Request Form
Give us your ideas! Tell us what you would like to see added or improved on our products.

Fire-Lite Alarms
One Fire-Lite Place
Northford, CT 06472
USA

Phone: 203-484-7161
Fax: 203-484-7118

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