Contact Technical Service

 

Hours: Monday - Friday 8:00 AM-7:00 PM (EST)

Phone: 800-627-3473 (speak to a technician); 203-484-7161; Fax: 203-484-7118

Pre-arranged After-Hours Technical Support: For customers who need to speak with a factory technician after regular business hours or on weekends, we can pre-arrange a time with you when live phone support can be available. To request this type of support, click the button below to provide the details of your request and to schedule your appointment with one of our NICET certified technicians. We request a 12-hour notice to respond to your message.

Give us your ideas! Tell us what you would like to see added or improved on our products.

Send Tech Support a message
 

If Technical Services directs you to return the product, download and complete the RMA Request form. Provide as much detail about the problem as you can, and be sure to include the technical support ticket number on the request. Please place the completed form in the carton with the product and return it to your place of purchase.

 

Download the RMA Repair Form

Download the RMA Warranty Request and Restock Form

 

Fire-Lite Alarms
One Fire-Lite Place
Northford, CT 06472

 

Canada Technical Support

Phone: 800-778-9958
Email: firelite.tech.canada@honeywell.com