Hours: Monday - Friday 8:00 AM-7:00 PM (EST)
Phone: 800-627-3473 (speak to a technician); 203-484-7161; Fax: 203-484-7118
Pre-arranged After-Hours Technical Support: For customers who need to speak with a factory technician after regular business hours or on weekends, we can pre-arrange a time with you when live phone support can be available. To request this type of support, click the button below to provide the details of your request and to schedule your appointment with one of our NICET certified technicians. We request a 12-hour notice to respond to your message.
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Send Tech Support a message
If Technical Services directs you to return the product, download and complete the RMA Request form. Provide as much detail about the problem as you can, and be sure to include the technical support ticket number on the request. Please place the completed form in the carton with the product and return it to your place of purchase.