FIRE-LITE ALARMS ADDS SIZZLE TO SERVICES
Newly Expanded Training & Tech Support Combined With Free Webinars & Tools to Heat-Up Installer Businesses
NORTHFORD, Conn., April 16, 2012 – Fire-Lite Alarms by Honeywell (NYSE:HON) is turning up the heat on its most popular support services centered on technical support, training, Web-based education, and tools for fire alarm design and maintenance – nearly all of which are FREE.
To accommodate the needs of fire alarm installers across all U.S. time zones, Fire-Lite Alarms’ free Technical Support call center has extended its hours to remain open 8 a.m. to 7 p.m. EST, Monday through Friday. Collectively, the Fire-Lite Alarms team has more than 175 years of tech support experience and access to NICET level I through level IV technical advisors. Installers can email questions to the Tech Support team or request a callback at a specific time when help is needed. Spanish-speaking technical support is also available.
In 2012, Fire-Lite Alarms will host its fire alarm Training Academies in nearly 50 U.S. cities. These instructor-led, hands-on trainings range from a free, two-day fire alarm introductory course to a one-day course on advanced software programming, which continues to receive repeat requests from more experienced installers. Also new this year is a Certificate Renewal Program. For technicians having previously attended a two-day Fire-Lite Alarms Training Academy, this program enables them to study and test for a new, three-year certificate without having to attend another instructor-led Training Academy.
Fire-Lite Alarms has revamped and updated many of its free software tools to make the bid, specification, design and maintenance of a fire alarm system a simple task while portraying the user as experienced, well-organized and professional. Specifiers using the Lite-Specs tool can quickly create a fire alarm system specification of Fire-Lite Alarms panels, complete with the latest technical product documentation. The Lite-Configurator tool can configure a bill of materials, customized with pricing, company information and even a logo. Simple tools to calculate battery requirements for control panels, power supplies and other products, plus voltage-drop calculators and a customizable label maker program can also be downloaded free-of-charge from www.firelite.com.
A series of free Webinars will be offered throughout the year to educate installers on some of the most popular issues that come through Fire-Lite Alarms’ technical support and field support reps. Live tutorials on various software tools, and applications for new and existing products that benefit installers are just a few of the topics planned for 2012. Installers can also browse and view recordings of past Webinars, each less than an hour in length.
Links and information for all of Fire-Lite Alarms’ support services and tools are available online at www.firelite.com/support.html. For local Fire-Lite Alarms support, contact a Regional Sales Manager.